Chipped or Cracked a Rental Car Windscreen? What to Do

Chipped or Cracked a Rental Car Windscreen? What to Do

A stone chip in a hire car windscreen is common, especially on highways and country roads. The important thing is to handle it the right way, because the rental agreement — not the repairer — decides what happens next.

What to Do Straight Away

1. Pull over safely and check the damage. If a crack is in your line of sight, do not keep driving far.
2. Take clear photos, including one showing the whole windscreen and the registration plate.
3. Note the time and place it happened.
4. Cover a small chip with clear tape to keep dirt out — avoid glue or nail polish.
5. Contact the rental company as soon as possible and follow their instructions.

Check Before Arranging a Repair

Many rental companies have their own repair arrangements and require you to use them, or to get approval before any work is done. Arranging a repair yourself without approval may not be accepted. Your rental agreement explains how glass damage is handled.

Costs and Damage Cover

How much you pay depends on your rental agreement, any damage-reduction option you took, and any travel insurance or credit-card cover you have. Read the terms carefully, as glass is sometimes treated differently from other damage. Any insurance excess depends on your individual policy, so it’s worth checking your policy documents or asking your insurer.

If You Are Asked to Arrange the Repair

If the rental company asks you to arrange a repair in Sydney, we can help. Stone chip and crack repairs start from $110, and windscreen replacement starts from $330, depending on the vehicle. Ask the company what paperwork they need, such as an itemised invoice.

Frequently Asked Questions

Should I keep driving with a chip?

A small chip outside your line of sight is usually fine to drive on carefully. Chips can spread, so report it promptly. See whether a crack can spread overnight.

What if I did not notice the chip until returning the car?

Tell the rental company honestly and show any photos you have from pick-up.

How can I protect myself next time?

Photograph the windscreen at pick-up, and keep a safe distance behind trucks. See how to prevent windscreen chips.

Is a chip the same as a crack for rental purposes?

Not always. Check your agreement, as small chips and cracks may be treated differently.

Asked to arrange a windscreen repair in Sydney? Aussie AutoGlass is a mobile service across greater Sydney — we come to your home or workplace. Book an appointment or call 0405 412 951.