Can I Choose My Own Windscreen Repairer, or Must I Use My Insurer’s?

Can I Choose My Own Windscreen Repairer, or Must I Use My Insurer’s?

It depends on your policy — some insurers let you choose your own repairer, others require you to use one from their approved network. “Choice of repairer” is a specific policy feature. Where it’s included, you can nominate who does the work. Where it isn’t, using a non-approved provider may mean the claim isn’t covered, or that you cover the difference yourself.

The Two Common Arrangements

• Choice of repairer included — you nominate the repairer, and the insurer covers the agreed amount. Sometimes offered as standard, sometimes as a paid optional extra.
• Insurer-directed repairs — the insurer allocates the work to a provider in their network. Going outside it may reduce or void what they’ll pay.

How to Check Your Position

Search your Product Disclosure Statement for “choice of repairer” or “approved repairer”. If it isn’t clear, call your insurer before booking any work and ask directly: can I nominate my own repairer for this claim, and if so, what do you need from them?

Booking Before You Check

If you’re claiming, it’s worth confirming your position with the insurer before the work is done. Having a repair completed first and asking questions afterwards is the most common way people end up out of pocket unexpectedly.

Paying Directly Instead

If you’re not claiming, none of this applies — you’re free to choose whoever you like. Here’s what our full range of auto glass services start from:

Service	Starting From
Stone Chip and Crack Repairs	$110
Windscreen Replacement	$330
Body Glass Replacement	$165
Resealing	$165
Scratch Removal	$110
Window Tinting	$250

Frequently Asked Questions

Can I choose my own windscreen repairer?

It depends on your policy. Some include choice of repairer as standard or as a paid extra; others require you to use an insurer-approved provider. Check your PDS or call your insurer.

What happens if I use a non-approved repairer?

Depending on the policy, the insurer may pay only part of the cost or decline the claim. Confirm your position before booking the work.

Does Aussie AutoGlass work with insurers?

Where possible, yes. Let us know at booking that you’re claiming and we’ll work with your insurer where we can.

Do I need my insurer’s approval for a small chip repair?

If you’re claiming, yes — check first. If you’re paying directly, no approval is needed.

This article is general information only, not insurance advice. Policies differ significantly between insurers and between products from the same insurer. Always check your own Product Disclosure Statement (PDS) or speak with your insurer directly before making a decision about a claim.

Need a quote? Aussie AutoGlass is a mobile service across greater Sydney — we come to your home or workplace. Book an appointment or call 0405 412 951 for a clear, no-obligation price.